July 2, 2008
Dear TEAM NAME,
The Crowne Plaza Niagara Falls welcomes you to Niagara Falls, and wishes you success with the tournament. We hope you have a pleasant stay and the entire team plays at their best.
For your convenience we offer the following:
- An information table is set up in the lobby offering maps to the rinks, local restaurant listing, and other points of interest.
- Complimentary movies will be shown in a banquet Room. Movie schedules will be posted on the door and at the information table.
- Old Falls Sports bar and Grille will be running a full breakfast buffet for $9.95 for adults, $7.95 for children.
- The pool is located to the left of the lobby, and will be open from 8am – 11pm.
- Starbucks will be open in the morning at 7am until 9pm in the evening, serving pastries and sweets in addition to the signature coffee drinks.
- Complimentary parking is located next to the hotel. Guests will simply need to bring the ticket they receive when the pull into the lot to the front desk for validation.
- The second floor Hospitality Landing will be accessible to guests with the tournament for gathering and socializing. Any team wishing to hold a private party must contact the hotel sales department in advance to make arrangements.
- The Palm Court area of the hotel will be open to guests with the tournament to gather as well. The hotel strictly enforces no alcoholic beverages and no glass containers in the pool area.
To ensure the safety of your stay as well as the quality of the hotel, we must ask of you a few simple requests.
- All furniture must remain in the guestrooms at all times due to fire regulations.
- We must ask that no mini-sticks, balls, or nets be brought up into the hotel. Any mini-sticks, balls or nets found in the hotel will be confiscated.
- To ensure each team performs their best on the ice, we must enforce a 10pm curfew. All team members must return to and stay in their rooms at time. Noise complaints will be enforced. After the second noise complaint, the team will be evicted.
- Our check in time is 4pm and our check out time is 12pm. Should we have the availability to welcome you earlier or delay your departure, we will offer it based upon occupancy levels.
- Guests with the hockey tournament will be permitted only on their assigned floors. Children found on floors not assigned to them will be escorted back to their parent/guardian.
- New York State law requires a responsible adult to stay with the children in the hotel. If children are found with out a supervising adult, the authorities will be contacted.
- As we are opening our food and beverage outlets to you, we can not allow any outside food or alcohol to be consumed in our public spaces. All alcohol must be kept in your guestroom.
- The guests will be permitted to bring in only an acceptable amount of alcohol for personal consumption. An acceptable amount of alcohol is one case of beer and one bottle of wine.
- No outside food may be brought into the hotel public space. Banquet space will only be available to guests on an availability basis. All food and beverage must be purchased and supplied by the hotel. No outside food or beverage can be brought into the hotel. The hotel will be offering special pizza menus and party foods for the banquet space.
- All children under the age of 21 must be accompanied by an adult in our Sports Bar.
- The fire code of guest room occupancy is 5 people maximum.
- Please enjoy our new bedding and towels we have to offer for the guests. Any damage to the rooms, or items missing, will be charged accordingly to the guest’s bill.
- No items may be attached to any wall, floor, window, or ceiling with nails, staples, tape or any other substance.
- The Crowne Plaza Hotel requires a two-night minimum stay. Individuals checking out before the second night will be charged for the second night.
Most Cordially,
The Staff at the Crowne Plaza Hotel
Signature:
Team Member Date